At Jopanz, we aim to deliver your jewelry pieces safely, securely, and on time. This Shipping Policy outlines how we handle shipping and delivery of your orders, including timelines, shipping partners, charges, and more.

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1. Order Processing Time

– All orders are processed within **1 to 3 business days** (excluding weekends and holidays) after receiving full payment.
– Custom-made, engraved, or personalized items may take **5 to 10 business days** to craft before shipping.
– You will receive an email confirmation with tracking details once your order has been dispatched.

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 2. Shipping Methods & Delivery Time

We ship orders using trusted courier services such as **Blue Dart, DTDC, Delhivery, India Post, or FedEx** depending on your location.

### 📦 Domestic Shipping (India):
– Standard Delivery: **3 to 7 business days**
– Express Delivery: **1 to 3 business days** (extra charges apply)

### 🌐 International Shipping:
– Standard International Delivery: **7 to 15 business days**
– Customs clearance may cause delays depending on your country’s import policies.

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 3. Shipping Charges

– **Free shipping** on all orders over ₹[Your Free Shipping Threshold].
– A flat shipping rate of ₹[X] applies to orders below the free shipping amount.
– Express shipping or international shipping charges are calculated at checkout based on destination and weight.

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 4. Tracking Your Order

Once your order is shipped, you will receive an email and/or SMS with your **tracking number** and the link to track your package.

If you haven’t received tracking information within the expected time, please contact us at **[your-email@example.com]**.

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 5. Delivery Issues

If your package is delayed or marked as delivered but not received, please:
– Verify your shipping address
– Check with neighbors or building security
– Contact the shipping provider using your tracking number

If the issue persists, reach out to us, and we will assist you to the best of our ability.

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 6. Damaged Packages

If your item arrives damaged, please contact us within **48 hours** of delivery with photos of the product and packaging. We’ll resolve the issue with a replacement, repair, or refund as appropriate.

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7. Customs & Duties (International Orders)

International orders may be subject to import duties, customs fees, and taxes based on your country’s policies. These charges are the customer’s responsibility and are not included in the purchase price or shipping cost.

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 8. Incorrect Address Policy

Please ensure all shipping details are accurate. We are not responsible for:
– Delays or loss caused by incorrect or incomplete addresses
– Packages returned due to undeliverable addresses (re-shipping may incur additional charges)

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9. Contact Us

For questions related to shipping or delivery, you can contact our support team:

📧 Email: support@jopanz.com
📞 Phone:9652145875
📍 Address:Shop No 182, Street No.2, mota varacha,surat,gujarat,395003.

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We’re committed to delivering your beautiful jewelry pieces with care and professionalism. Thank you for shopping with Jopanz