Thank you for shopping at Jopanz. We value your satisfaction and want you to feel confident in your purchase. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

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 1. Eligibility for Returns

We accept returns under the following conditions:
– The item must be returned within **7 to 15 days** of the delivery date.
– The item must be **unused, unworn, and in its original condition**, with tags, packaging, and certificates (if any) intact.
– Custom-made, personalized, or engraved jewelry is **non-returnable** unless it arrives damaged or defective.

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 2. Non-Returnable Items

The following items are **not eligible** for return or exchange:
– Customized or engraved jewelry
– Sale or discounted items marked as **Final Sale**
– Earrings (due to hygiene reasons)
– Gift cards or promotional items

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3. Return Process

To initiate a return:
1. Contact us at support@jopanz.com within the return window.
2. Provide your **order number**, reason for return, and photos (if applicable).
3. Wait for our approval and return instructions.
4. Ship the item back using a **trackable shipping method**. Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.

**Note:** We are not responsible for lost or undelivered return parcels.

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 4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:
– A refund will be issued to your **original payment method** within **7 to 10 business days**.
– If the item was part of a promotion, only the amount paid (after discount) will be refunded.

If rejected:
– The item will be sent back to you at your cost.

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5. Damaged or Defective Products

If your item arrives damaged or defective:
– Contact us within **48 hours** of receiving the order.
– Include clear photos showing the issue.
– We will offer a **replacement, repair, or full refund**, based on the situation.

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6. Exchange Policy

Exchanges are allowed **only for size or design issues** (excluding custom pieces). Customers must bear the shipping cost for both sending the item back and receiving the new one.

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 7. Cancellations

Orders can be cancelled **within 24 hours** of placing them, provided they have not yet been processed or shipped. Once dispatched, cancellations will not be accepted.

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 8. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

📧 Email: support@jopanz.com
📞 Phone:9652145875
📍 Address:Shop No 182, Street No.2, mota varacha,surat,gujarat,395003.

We appreciate your trust in Jopanz, and we are committed to ensuring a smooth, worry-free shopping experience.